Products Page

Overview

The Products page shows your entire product catalog that the AI chatbot uses when recommending items to visitors. Every product imported through your chosen method (Shopify, WooCommerce, Web Scraper, Google Feed, or CSV) appears here.

Access the Products page from the sidebar by clicking Products.

Search & Filters

Use the filter bar at the top of the page to find specific products:

• Search: Type a product name or description keyword to filter results
• Status filter: Show All, Active only, or Inactive only
• Stock filter: Show All, In Stock only, or Out of Stock only

Filters apply automatically when you change a dropdown selection. Products are paginated at 50 per page.

The Product Table

Each row in the product table shows:

Products marked as Inactive will not be recommended by the chatbot, but they remain in your catalog. You can reactivate them at any time.

Editing Products

Click the Edit button on any product row to modify its details. For CSV-imported products, you can edit:

• Title
• Price
• Stock status (In Stock, Out of Stock, Unknown)
• Description

For products imported via Shopify, WooCommerce, Scraper, or Feed, product data is managed by the source and updated automatically during refreshes.

Refreshing Products

Depending on your import method, you can refresh your product catalog to pick up new items, price changes, and stock updates:

• Manual Refresh: Click the refresh button to trigger an immediate rescan of your products. On the Free plan, manual refreshes have a 72-hour cooldown between uses. Paid plans have no cooldown
• Progress Tracking: While a refresh is running, a progress bar shows the current status

During a refresh, the system re-scans your product source, updates existing products, and discovers any new items.

Auto-Refresh

When enabled, Auto-Refresh automatically rescans your products every 24 hours to keep prices, stock levels, and descriptions up to date.

To toggle Auto-Refresh:

1. Click the Auto Refresh toggle in the top-right area of the Products page
2. The toggle turns green when active

The next scheduled refresh time is displayed when Auto-Refresh is enabled.

Auto-Refresh requires the Starter plan or above.

Owner Bias

Owner Bias lets you prioritize your own brand products in AI recommendations. This is useful when your catalog includes products from multiple manufacturers and you want to favor your in-house products.

How to use Owner Bias:

1. Enable the Owner Bias toggle on the Products page
2. Click Settings to open the Owner Bias modal
3. Create owners: Add brand names (for example, "Herbagetica", "Secom")
4. Assign products: Use bulk actions to assign products to an owner
5. Set weights: Adjust the bias percentage for each owner (0% to 100%). Higher weight means the AI is more likely to recommend that brand when relevant

For Shopify, WooCommerce, and Feed imports, owners are detected automatically from product data. For Scraper and CSV imports, you assign owners manually.

Owner Bias requires the Advanced plan or above.

Bulk Actions

Select multiple products using the checkboxes, then use the bulk action buttons:

• Set Stock: Change stock status for selected products (In Stock, Out of Stock, Unknown) - available for CSV imports
• Set Owner: Assign selected products to a brand/manufacturer - available for CSV and Scraper imports
• Delete: Remove selected products from your catalog permanently

Bulk actions help you manage large catalogs efficiently without editing products one at a time.

CSV Import

If your site uses CSV as the import method, you can upload product data directly:

1. Click Import CSV to upload a new CSV file
2. Click Template to download a sample CSV with the correct column format

CSV import lets you manage products manually for stores that do not have a direct integration with Shopify or WooCommerce.

Hidden Products

Each plan has a maximum number of products the AI can use for recommendations:

If your catalog exceeds your plan limit, the extra products are marked as Hidden. Hidden products remain in your catalog but are not used by the AI. A badge at the top of the page shows how many products are hidden. Upgrade your plan to increase the limit.

Plan Availability