Each plan includes a monthly conversation limit. Overage is what happens when you exceed that limit: depending on your plan, the chatbot either stops responding or charges you per additional conversation.
| Plan | Limit | When Reached | Overage Available? |
|---|---|---|---|
| Free | 20 | Hard stop → upgrade prompt | ❌ |
| Starter | 200 | Hard stop → upgrade prompt | ❌ |
| Advanced | 700 | Hard stop → upgrade prompt | ❌ |
| Boost | 2,000 | Optional: stop or pay-per-use | ✅ (opt-in) |
| 2Performant | 1,200 | Always continues + charges | ✅ (always) |
Hard stop means the chatbot stops responding to new conversations. Existing conversations can still continue, but no new ones start.
For Boost users, you can enable overage billing via the "Enable automatic conversation-based billing" toggle on the Plans & Usage page.
For 2Performant users, overage is always enabled: the chatbot never stops.
When overage is active: $0.18 per additional conversation
Only conversations above your plan limit are charged. The fee is added to your next Stripe invoice automatically.