When you downgrade to a lower plan (or cancel and fall to Free), several things adjust at the end of your current billing period:
| Aspect | What Happens |
|---|---|
| Conversation limit | Reduced to the new plan's limit |
| Product limit | If you exceed the new limit, existing products remain but you can't import more |
| Site limit | If you exceed the new limit, existing sites remain but you can't create more |
| Locked features | Features not available on the new plan are disabled (toggles turn off) |
| Watermark | If downgrading to Free, the "Powered by Relio" watermark returns |
| 2Performant | If cancelling the 2Performant plan, affiliate mode and forced price hiding are deactivated |