Name & Avatar
Go to Chatbot → Design to set:
- Chatbot Name: Displayed in the chat header (e.g., "Ana", "Shop Assistant", or your brand name)
- Avatar: Upload a profile picture or use the default Relio avatar. This appears in the chat header and popup teaser.
Personality Tone
Choose how your chatbot communicates:
| Tone |
Description |
Best For |
| Formal |
Professional, polished language |
Pharmacies, B2B, luxury brands |
| Friendly |
Warm and approachable, but professional |
Most e-commerce stores |
| Casual |
Relaxed, conversational, uses emoji occasionally |
Youth brands, trendy shops |
The tone affects how the AI writes its responses: same content, different voice.
Greeting & Popup
- Intro Message: The first message visitors see when they open the chat
- Popup Teaser: A speech bubble that appears near the chat toggle to attract attention. It auto-dismisses after a few seconds.
- Quick Actions: Suggested questions that appear as clickable chips below the greeting