Help Center CSV Import Integration

CSV Import Integration

Integrations Updated Mar 1, 2026

When to Use

CSV import is ideal when:

  • Your products aren't on a live website yet
  • You want full manual control over product data
  • Your site can't be scraped or doesn't have a feed
  • You're managing a custom catalog

Required Format

Download the CSV template from the import page. The template includes all supported columns.

Required Columns

Column Notes
title Product name
description Product description (minimum 10 characters)
product_url Canonical product link

Recommended Column

Column Notes
image Product image URL. Makes product cards look better in chat

Optional Columns (enrich AI context)

These optional columns give the AI more context about your products, leading to better recommendations:

Column Notes
price Price value (numeric)
sale_price Discounted/promotional price (numeric)
currency Currency code (e.g. RON, EUR, USD)
stock_status in_stock, out_of_stock, or unknown
manufacturer Brand name (auto-creates manufacturers for Owner Bias)
product_type Category or type (e.g. "Supplements > Vitamins")
gender Target gender (male, female, unisex)
age_group Target age group (adult, kids, infant)
condition Product condition (new, used, refurbished)
sku Stock keeping unit identifier

Note: All optional columns are saved and passed to the AI as product attributes. The more data you provide, the smarter the recommendations become.

Sample Data

title description product_url image price sale_price currency stock_status manufacturer product_type gender age_group condition sku
Vitamin C Complex High-potency vitamin C with citrus bioflavonoids for immune support (500mg, 60 capsules) https://example.com/products/vitamin-c https://example.com/images/vitamin-c.jpg 49.99 39.99 RON in_stock NatureFirst Supplements > Vitamins unisex adult new NF-VC500

How to Import

  1. Go to Products page or choose CSV in the Setup Wizard
  2. Upload your CSV file
  3. Map columns if they don't match the template headers
  4. Click Import: products are created or updated

Overwrite mode: If a product with the same product_url already exists, it will be updated with the new data.

Key Differences from Scraper/Feed

Feature CSV Scraper/Feed
Edit products ✅ Full edit (title, price, description, etc.) ❌ Read-only
Active toggle ✅ Manual control ❌ Derived from stock
Auto-refresh ❌ Not available ✅ Available
Product discovery ❌ Not available ✅ Available
Brand detection From CSV column From site/feed data

Tip: To update CSV products, prepare an updated CSV and re-import with overwrite mode.