Profile
On the Account > Settings page you can manage:
- Profile Picture: Upload a photo (JPG, PNG, or WebP, max 2MB). The image is automatically cropped and resized. Your avatar appears in the admin header.
- Name: Update your display name.
- Email: Your email is managed through Auth0 and cannot be changed from within Relio.
Password
To change your password:
- Go to Account > Settings
- Click "Send Password Reset Email"
- Check your inbox for the reset link from Auth0
- Follow the link to set a new password
Note: This only applies to account owners. Team members manage their own passwords separately.
Billing
For plans that include billing (Starter and above):
- Click "Manage Billing" to open the Stripe Customer Portal
- From there, you can view invoices, update your payment method, and download receipts
For Boost plan users, there is also an option to enable conversation-based billing. When turned on, your chatbot continues working after your monthly conversation limit is reached, at $0.18 per additional conversation.
For 2Performant Partner users, overage billing is always enabled and cannot be turned off.
Cancellation
To cancel your subscription:
- Go to Account > Settings
- Click "Cancel Subscription" at the bottom
- Review the changes that will take effect
- If you have multiple sites, choose which one to keep active (others will be suspended, not deleted)
- Confirm the cancellation
After cancellation:
- You are downgraded to the Free plan immediately
- Your data (products, conversations, leads, settings) is preserved
- Suspended sites can be reactivated by upgrading again