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Shopify Integration

Integrations Updated Apr 3, 2026

Overview

The Shopify integration connects your Shopify store directly to Relio, enabling automatic product sync and advanced e-commerce features that aren't available with other import methods.

What It Does

  • One-click install: Install the Relio app directly from the setup wizard
  • Automatic product sync: All products imported and kept in sync automatically
  • Real-time stock updates: Prices and availability always current
  • Vendor mapping: Shopify product vendors automatically mapped to manufacturers for Owner Bias
  • Automatic widget injection: The chat widget is added to your storefront automatically via ScriptTag API — no manual embed code needed

Exclusive Features

These features are only available with Shopify (and WooCommerce):

Feature Description
Real Order Lookup Visitors can ask about their order status, and the chatbot checks the real order via Shopify API. Shows a visual Order Tracker card with status stages (Placed → Processing → Shipped → Delivered)
Add to Cart Products can be added directly to the Shopify cart from the chat widget
Order Cancellation Handle cancellation requests with retention offers
Auto Coupon Creation Chatbot creates real discount codes in your Shopify store

Setup

  1. Choose "Shopify" during the setup wizard
  2. Click "Install on Shopify" → you are redirected to Shopify OAuth
  3. Approve the app permissions (products, orders, script tags)
  4. Products sync automatically and the widget is injected into your storefront
  5. You're live!

Note: Your Shopify app must have Protected Customer Data Access configured in the Shopify Partner Dashboard for order lookup to work. This is granted automatically for development stores.

Widget Injection

Unlike other import methods, Shopify stores do not need to manually paste an embed code. The Relio widget is automatically added to your storefront via Shopify's ScriptTag API during installation.

Important: The widget will not appear on password-protected Shopify storefronts. Remove the store password to see and test the widget.

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