Shopify Integration

Overview

The Shopify integration connects your Shopify store directly to Relio, enabling automatic product sync and advanced e-commerce features that aren't available with other import methods.

What It Does

• One-click install: Install the Relio app directly from the setup wizard or the Shopify App Store
• Automatic product sync: All products imported and kept in sync automatically
• Real-time stock updates: Prices and availability always current
• Vendor mapping: Shopify product vendors automatically mapped to manufacturers for Owner Bias
• Theme App Extension: The chat widget is delivered as a native Shopify app embed block — no manual code injection needed

Exclusive Features

These features are only available with Shopify (and WooCommerce):

Setup

1. Choose "Shopify" during the setup wizard (or install from the Shopify App Store)
2. Click "Install on Shopify" → you are redirected to Shopify OAuth
3. Approve the app permissions (read products and orders)
4. Products sync automatically
5. Enable the widget in your theme editor (see next section)

Note: Your Shopify app must have Protected Customer Data Access configured in the Shopify Partner Dashboard for order lookup to work. This is granted automatically for development stores.

Enable the Widget

After installing the app, you need to enable the Relio AI Chat Assistant in your Shopify theme editor:

1. In your Shopify admin, go to Online Store → Themes
2. Click Customize on your active theme
3. In the theme editor, click App Embeds (the puzzle piece icon in the left sidebar)
4. Find "Relio AI Chat Assistant" and toggle it ON
5. Click Save

Alternatively, use this direct link (replace your-store with your shop name):

https://your-store.myshopify.com/admin/themes/current/editor?context=apps

The widget automatically loads your site key from a shop metafield that was set during installation. No configuration needed — just toggle it on.

Tip: You can also disable the widget at any time by toggling it off in App Embeds, or from the Relio dashboard under Chatbot → Design & Tone.

How It Works

The Relio widget is delivered as a Shopify Theme App Extension (app embed block). This is the recommended approach by Shopify because:

• No theme code changes: The widget is injected via Shopify's native extension system
• Zero-config: The site key is stored as a shop metafield and read automatically by the Liquid template
• Merchant control: The merchant can enable/disable it from the theme editor at any time
• Theme-safe: Uninstalling the app automatically removes the widget — no leftover code

Troubleshooting