What It Does
Allows customers to ask about their order status in the chat. How it works depends on your import method:
Scraper / Feed Behavior
For scraper, Google Feed, and CSV sites:
- The chatbot captures the request as a lead
- Collects the visitor's email and order number
- Creates a lead with tag
order_details_request
- You follow up manually
This is essentially a lead generation tool for order-related inquiries.
Shopify / WooCommerce Behavior
For Shopify and WooCommerce sites:
- The chatbot performs a real order lookup via the store's API
- Shows a visual Order Tracker Card with animated status stages:
- Placed → Processing → Shipped → Delivered
- Displays order details: items, total, date, and tracking link (if available)
- The visitor also gets a natural AI-generated text summary of their order status
- A lead is also created for your records