Notification Settings let you control which emails you receive from Relio and who receives them. You can add multiple email addresses and toggle notifications on or off per category.
Find these settings in Account > Settings, under the Email Notifications section.
You can send notifications to multiple email addresses:
All enabled email addresses receive the same notifications based on the category toggles below.
| Category | What It Includes |
|---|---|
| Chat Notifications | Emails when a visitor submits a request through your chatbot: human agent requests, order questions, coupon requests, and cancellation requests |
| Support & Updates | Email updates when Relio support responds to your tickets or closes them |
| Financial | Invoices, receipts, and payment notifications. These are managed through your Stripe billing portal |
Each category can be toggled on or off independently. Changes take effect immediately.
Each email address has a toggle switch. Turn it off to temporarily stop sending notifications to that address without removing it.
Click the x button next to any additional email to remove it permanently. You cannot remove your primary email, but you can toggle it off.