Relio is an AI chat widget that recommends products from the real catalog. Ensure safe recommendations for your store.
With Relio's basic safety feature enabled, your AI chatbot comes equipped with crucial medical guardrails. This ensures that products are not inappropriately recommended as treatments for serious health conditions like diabetes or heart disease. It's designed for supplement, pharmacy, and cosmetic stores that prioritize customer safety.
The AI advises customers to consult medical specialists for health-related questions, ensuring responsible guidance. This reassures customers that their health is taken seriously while maintaining trust in your brand.
You don't need to configure these guardrails manually; they are automatically integrated, allowing you to focus on your core business while Relio handles customer interactions with accuracy and care.
When a customer visits your supplement store, Relio's AI Chat Assistant understands their specific needs, like 'something for sleep' or 'protein for beginners'. The AI doesn’t just rely on keywords; it comprehends the intent and context, providing product recommendations directly from your actual catalog.
For example, if someone asks for 'something for sleep', Relio might suggest a melatonin supplement. The widget ensures accuracy by automatically attaching necessary health disclaimers, maintaining compliance and promoting safe use. This means your customers get the information they need while you uphold regulatory standards.
Your store benefits as visitors engage with accurate, helpful guidance, increasing their confidence and likelihood to purchase. This approach enhances customer experience while keeping compliance at the forefront, ultimately driving sales.
Enhance your AI chatbot's capabilities by adding ingredient guides and policy documents directly into its knowledge base. Simply upload PDFs or link URLs, and the AI will use these resources to provide accurate and informed answers to your customers' questions. This ensures that your supplement store meets compliance requirements and delivers credible information.
For example, if a customer inquires about the benefits of a specific vitamin, the AI can instantly reference your uploaded guides, offering insights directly within the chat. This not only improves customer satisfaction but also builds trust by showcasing your store's commitment to transparency and knowledge.
By incorporating these documents, your AI chatbot becomes a reliable source of information. This allows you to focus on growing your business while the chatbot handles routine queries with precision and authority.
With Relio's Owner Bias feature, you gain complete control over what products your AI chatbot recommends to customers. If you have house brands or specific product lines you wish to promote, you can adjust the AI's priorities to highlight these items in conversations.
This control helps you promote high-margin products or efficiently move overstock inventory. Simply configure the AI to focus on these items, ensuring they catch the attention of your visitors during chats. For instance, if you want to push a particular vitamin line, the AI will naturally incorporate these options into its suggestions.
Boosting the visibility of targeted inventory can directly impact your sales. For example, when a visitor asks, "I'm looking for a supplement to enhance energy levels," your priority products will be among the recommendations. This strategic approach maximizes your store's unique offerings.
By using Owner Bias wisely, you tailor the AI interaction to meet your store's needs, driving more relevant product visibility.
Managing orders and subscriptions can be a headache for supplement and health stores, especially when customers need quick answers. With Relio's Order Management feature, you can handle order status checks and cancellations directly within the chat. Imagine your customer asks, "What's the status of my order?" The AI accesses the purchase details through Shopify or WooCommerce and provides an instant update.
This real-time capability extends to subscription-related inquiries. Whether a customer wants to know about their next shipment or wishes to change their subscription plan, the AI offers prompt assistance. It simply asks for the necessary details and updates the subscription status without delay.
Integrating with Shopify or WooCommerce ensures that all order-related processes are smooth and aligned. As the store owner, you won't spend time switching between platforms to manage customer requests.
These features reduce friction in your customer service by handling common queries in the chat, allowing you to focus on growing your business. Explore more about how Relio aids your online store.
Connect with your customers globally using Relio's 24/7 Multilingual Support. This feature allows your AI chat widget to provide accurate product recommendations in over 90 languages, eliminating the need for multilingual staff. Whether a customer is browsing in Spanish, Mandarin, or French, the system ensures they receive the same high-quality interaction.
This capability means your store can accommodate international clientele with ease. When a non-English speaking visitor opens the chat, they can ask questions in their native language, like "¿Cuáles son los mejores suplementos para energía?" The AI understands and offers relevant product suggestions directly from your catalog, enhancing the shopping experience.
Providing language support is crucial for customer satisfaction, as it makes your store accessible to a broader audience. By offering this level of support, you ensure that all customers, regardless of their language, feel valued and understood. This leads to higher engagement and potentially increased sales.
With Relio, your supplement store can handle routine inquiries efficiently while directing more complex conversations to your human agents. The Live Chat Handoff feature ensures that when a query exceeds AI capabilities, it smoothly transitions to a human for expert intervention.
Relio maintains complete chat histories, allowing human agents to pick up exactly where the AI left off. This continuity ensures that your agents understand the customer's context and needs, providing them with the information required to offer personalized solutions. Whether it's a question about supplement compatibility or a delivery issue, your team can address it with full context.
An example scenario: A visitor inquires about supplements for specific dietary regimes. Relio handles initial questions but flags concerns about potential interactions for human follow-up. You and your agents are notified promptly, ensuring that your team assists effectively and professionally.
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Relio's Pharma Guard guardrails ensure no products are recommended as treatments for serious conditions.
Yes, Relio provides real-time translation in 90+ languages, catering to diverse customer bases.
Owner Bias allows you to control which products Relio prioritizes, perfect for promoting specific items.
Relio integrates with your store to manage order status and cancellations directly through the chat widget.
Yes, Relio provides a Free plan with limited features to help you get started.
For complex or sensitive queries, Relio can smoothly transfer the conversation to a live agent.
Try Relio's AI chatbot with a Free plan and ensure safe customer recommendations.
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