Terms of Service

1. Acceptance

By creating an account or using Relio services, you agree to these terms. If you do not agree, do not use our services.

2. Service Description

Relio provides an AI-powered chat widget for e-commerce stores. The service includes product recommendations, customer support automation, lead capture, and analytics.

3. Accounts

You must provide accurate information when creating your account. You are responsible for maintaining account security and all activities under your account. One account per individual or organization.

4. Plans & Billing

• Free plans have limited features and conversation quotas
• Paid subscriptions are billed monthly or annually via Stripe
• You may cancel at any time; access continues until the billing period ends
• Refunds are handled on a case-by-case basis

5. Acceptable Use

You agree not to:

• Use the service for illegal activities
• Attempt to reverse-engineer our technology
• Upload harmful or misleading product data
• Exceed plan limits through technical manipulation
• Resell access to the service

6. Intellectual Property

Relio and its technology are our intellectual property. Your product data remains yours. You grant us a license to process your data solely to provide the service.

7. AI Disclaimer

AI-generated responses may not always be accurate. Relio includes safety measures, but merchants are responsible for reviewing AI behavior in their stores. We do not guarantee specific business outcomes.

8. Limitation of Liability

Relio is provided "as is." We are not liable for indirect, incidental, or consequential damages. Our total liability is limited to fees paid in the 12 months preceding any claim.

9. Termination

We may suspend or terminate accounts that violate these terms. You may close your account at any time through the dashboard settings.

10. Changes

We may update these terms with notice. Continued use after changes constitutes acceptance.

11. Contact

Questions about these terms? Contact us at hello@relio.chat.