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We're Humanizing the Way
the World Shops Online.

Born from a simple plugin, evolved into a global AI sales engine.

Alex Balan, Founder and CEO of Relio

Relio didn't start in a boardroom; it started with a problem I needed to solve for myself.

I initially built a small plugin called 'Mihai Chat' for one of my affiliate blogs. The goal was simple: recommend products more effectively. But as I watched how people used it, I realized something profound. People don't just want a list of links. They have questions. They want to know why a product is right for them, and they want that answer instantly, at any hour of the day.

I saw the hunger for real-time, intelligent conversation in e-commerce. People were tired of clunky search bars and waiting 24 hours for a support email. They wanted an expert guide. From that realization to the birth of Relio, it was only a heartbeat.

Today, we've turned that simple idea into a platform that understands 90+ languages and helps stores worldwide close sales while they sleep.

Alex Balan, Founder & CEO
90+
Languages Supported
23
Countries
50K+
Conversations
24/7
Always On

The Team Behind the Tech

A small, focused team building the future of e-commerce conversations.

Andrei Balan, Lead Technical Specialist at Relio
Andrei
Andrei Balan
Lead Technical Specialist

As our Lead Technical Specialist, Andrei is the bridge between our high-level AI and your specific store setup. He handles the intricate product ingestions and ensures that whether you have 50 or 60,000 products, the AI understands every single one of them perfectly.

Jessica Harper, Conversational Architect at Relio
Jessica
Jessica Harper
Conversational Architect

AI is only as good as it communicates. As Conversational Architect at Relio, Jessica designs the 'personality' behind the sales. She focuses on the nuances: How do we stay safe in the pharma/supplement niche? How do we maintain a brand's 'Formal' or 'Casual' tone across 90+ languages? She makes sure our AI doesn't just answer, it persuades.

Why We Build Relio

Most e-commerce stores lose sales because visitors can't find what they need. Traditional search fails. Live chat requires 24/7 staffing. Generic chatbots feel robotic. Relio changes this.

Understand, Don't Just Search

We use semantic AI to understand what your customers actually mean. When someone asks for "a gift for my mom who loves gardening," Relio knows exactly what to suggest.

Built for Merchants

Owner Bias lets you promote your own brands. Analytics show real revenue impact. Every feature is designed around what merchants actually need to grow.

Privacy and Safety First

We never make medical claims, never share customer data, and always recommend consulting professionals for serious concerns. Your customers are safe with Relio.

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