Privacy Policy

1. Introduction

Relio ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services.

2. Information We Collect

We collect information you provide directly:

• Account information (name, email, password)
• Store information (domain, platform, product data)
• Billing information (processed securely via Stripe)
• Communications (support tickets, contact form submissions)

We automatically collect:

• Usage data (page views, feature usage, conversation metrics)
• Device information (browser type, operating system)
• IP addresses (for security and analytics)

3. How We Use Your Data

• Provide and improve our AI chat services
• Process payments and manage subscriptions
• Send important service communications
• Analyze usage patterns to improve our product
• Ensure security and prevent fraud

4. Data Sharing

We do not sell your personal data. We share data only with:

• Payment processors (Stripe) for billing
• AI service providers (OpenAI) for chat functionality
• Hosting providers for infrastructure

5. Data Retention

We retain your data for as long as your account is active. Conversation data is retained according to your plan limits. You may request deletion at any time by contacting support.

6. Your Rights

You have the right to access, correct, delete, or export your personal data. Contact us at hello@relio.chat to exercise these rights.

7. Cookies

We use essential cookies for functionality and optional analytics cookies. See our Cookie Policy for details.

8. Security

We implement industry-standard security measures, including encrypted data transmission (TLS), secure password hashing, and regular security assessments.

9. Changes

We may update this policy periodically. We will notify you of significant changes via email or in-app notification.

10. Contact

For privacy-related questions, contact us at hello@relio.chat.