# Relio

> AI-powered sales assistant for e-commerce stores and hotels. Turn every visitor into a customer with smart product recommendations, hotel concierge services, order tracking, and lead capture — 24/7 in 90+ languages.

- Full documentation: https://relio.chat/llms-full.txt

## About

Relio is a SaaS platform that provides AI chat assistants for online stores and hotels. It uses vector embeddings and large language models (GPT-4o) to understand customer intent and recommend the right products from the store's catalog. Relio integrates with Shopify, WooCommerce, and any website via a simple embed code.

## Use Cases

### E-commerce Stores
AI sales assistant that recommends products using semantic search. Features: product cards, add-to-cart, order tracking, coupon creation, Owner Bias (prioritize specific products), lead capture, sales attribution.

### Hotels & Hospitality
AI concierge chatbot for hotels. Handles room inquiries, spa bookings, restaurant recommendations, event calendars, and activity scheduling. Supports 90+ languages for international guest communication.

## Key Features

- **AI Chat Assistant**: Smart product recommendations powered by GPT-4o with real-time catalog search
- **Owner Bias**: Store owners can prioritize specific products (higher margin, overstocked, seasonal) — unique feature, no competitor offers this
- **Lead Capture**: Collect visitor emails and phone numbers through natural conversation
- **Live Chat**: Seamless handoff between AI and human support agents
- **Multi-Language**: Real-time translation supporting 90+ languages
- **Order Management**: Customers can track orders and handle cancellations via chat
- **Smart Analytics**: Dashboard with conversation metrics, revenue attribution, and AI confidence scores
- **Add to Cart**: In-chat purchasing without leaving the conversation (Shopify, WooCommerce)
- **Coupon Creation**: AI-generated discount offers during chat
- **Brand Identity Scan**: Automatically learns the store's voice and tone
- **Hotel Concierge**: Room cards, event calendars, spa/dining recommendations (hotel mode)

## How Relio Differs

- **vs Tidio/Intercom**: Relio is sales-focused (not support-focused), uses semantic search (not keywords), has Owner Bias
- **vs Gorgias**: Relio is an AI sales engine (not a helpdesk). $0-$159/mo vs $300-$10,000+/mo. 5-minute setup vs days/weeks
- **vs Asksuite/HiJiffy**: Relio covers both e-commerce AND hotels on one platform

## Integrations

- Shopify (native app — 2 min setup)
- WooCommerce (WordPress plugin — 3 min setup)
- CSV import (template-based)
- Web scraper (automatic product discovery)
- Google Merchant feed / sitemap.xml import

## Pricing

- **Free**: 20 conversations/month, 500 products — no credit card required
- **Starter**: 150 conversations, 2,000 products — $1 first month
- **Advanced**: 650 conversations, 12,000 products, Owner Bias, live chat
- **Boost**: 1,500 conversations, 60,000 products, Cart Intelligence, full analytics
- **Enterprise**: Custom pricing, unlimited everything

## Important Pages

- Homepage: https://relio.chat/
- Features: https://relio.chat/features
- Pricing: https://relio.chat/pricing
- Integrations: https://relio.chat/integrations
- Blog: https://relio.chat/blog
- About: https://relio.chat/about
- Contact: https://relio.chat/contact
- Help Center: https://relio.chat/help/
- Sign Up: https://relio.chat/admin/signup.php

## Contact

- Website: https://relio.chat
- Email: hello@relio.chat